Privacy Policy

This policy explains how Sahrava ("we", "our", "the site") collects, uses, and shares your personal information when you visit our website www.sahrava.ae or use any of our services. By using any of our services, you agree to the terms outlined in this policy. If you do not agree with this policy, please refrain from using the site or any of our services.

Changes to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes. Any updates will be posted on this page along with an updated "Last Modified" date.

How We Collect and Use Your Personal Information

We collect your information from various sources depending on your interaction with us. This information is used for several purposes, including communicating with you, improving our services, complying with legal requirements, and protecting the site and users' rights.

Personal Information We Collect

Information You Provide Directly:

  • Name and contact details such as email, phone number, and address

  • Account information like username and password

  • Order-related information such as billing and shipping details

  • Any information shared with our support team

Information Collected Automatically via the Website:

  • IP address

  • Device and browser type

  • Site usage behavior and interaction

  • We use technologies like cookies and pixels to improve performance and user experience

Information from Third Parties:

  • Payment gateways

  • E-commerce platforms

  • Analytics and advertising tools

  • Shipping and logistics providers

How We Use Your Personal Information

  • To fulfill orders and process payments

  • To manage user accounts

  • To provide technical support and customer service

  • To send promotional communications (with your consent)

  • To detect and prevent fraud or illegal activity

Cookies

We use cookies to enhance user experience, analyze site performance, and personalize content. You can disable cookies in your browser settings, but doing so may affect some site functionality.

Sharing Your Personal Information

We may share your information with:

  • Service providers working on our behalf

  • Marketing and advertising partners

  • Legal authorities when required

  • Our affiliates or in the case of a merger or acquisition

Children’s Privacy

Our site is not intended for children, and we do not knowingly collect personal information from children. If a child provides personal data, we encourage the parent or guardian to contact us to request its removal.

Data Security and Retention

We apply reasonable security measures to protect your data; however, no system can guarantee absolute protection. We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to or restrict data processing

  • Withdraw your consent

  • File a complaint

We may request identity verification before processing such requests. You may also assign an authorized agent to act on your behalf.

International Users

Your information may be transferred to and stored outside your country. We follow legally recognized data transfer mechanisms to protect your privacy.

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.